Christopher Ward

Computer Science Professional
wardc8801@gmail.com (732) 403-1366 Branchville, NJ
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Summary

Computer Science professional with hands-on experience in Tier 2 technical support, network troubleshooting across layers 1–3, and system administration. Proven ability to diagnose complex infrastructure issues, manage Microsoft 365 environments, and collaborate across technical teams to deliver reliable solutions.

Experience
Planet Networks
Newton, NJ 8/25–Present
  • Tier 2 Customer Success Associate
  • Provide Tier 2 technical support for residential and business clients, diagnosing and resolving complex layer 1–3 connectivity issues including VLAN configuration, static IP provisioning, NAT problems, and IP configuration errors
  • Manage MSP client environments using Microsoft 365 Admin and Exchange, handling user provisioning, email configuration, and authentication troubleshooting
  • Support field technicians during service installations by provisioning ONUs, verifying optical light levels, and confirming link status and device connectivity
Spirit Halloween
Egg Harbor City, NJ 5/25–8/25
  • POS Support Associate
  • Delivered Tier 1 technical support for 1500+ Spencer's and Spirit Halloween retail locations across the US and Canada during peak season
  • Troubleshot software and hardware issues for point-of-sale systems, coordinating with regional technical teams to maintain system uptime
Education
Stockton University Bachelor of Science in Computer Science
Galloway, NJ May 2025

Relevant Coursework: Operating Systems, Computer Network Principles, Database Management

Skills
Networking & Infrastructure Layer 1–3 troubleshooting, VLAN configuration, static IP provisioning, NAT, optical network systems (ONU provisioning, light level verification), TCP/IP
System Administration Microsoft 365 Admin, Exchange Online, user provisioning, email configuration, authentication protocols
Programming & Tools Python, Java, SQL, JavaScript, HTML, CSS, Windows Batch scripting
Projects & Leadership
Affinity IoT Security Assessment
Hoboken, NJ 9/22–5/23
  • Led a team of four in evaluating the security of industrial IoT devices, developing a comprehensive security scoring framework based on 20 dynamic and static criteria
Esports Varsity Captain - Stevens Institute of Technology
Hoboken, NJ 8/20–5/23
  • Organized weekly team practices, coordinated competitive match schedules, and managed roster decisions